Technology in the Libraries

Washington University Libraries, Library Technology Services provides computing services for students, faculty, staff, and authorized visitors to all libraries on campus except Law, Medicine, and Social Work.

Personal Accounts and Network Authentication
Majority of library systems use the WUSTL Key to provide access to resources for Washington University students, faculty, and staff. Information on creating and maintaining your WUSTL Key can be found on the WUSTL Connect web site.

How to Change or Reset Your WUSTL Key Password
Information on changing your password or resolving a lost password problem can also be found on the WUSTL Connect web site.


Temporary Credentials for Guests and Visitors
Library visitors can obtain temporary credentials for access to computers and printers equipped with scanners in the Libraries by presenting a photo ID at the nearest Library Help Desk. These credentials are good for 30 days. Temporary credentials are not renewable but new credentials can be requested as needed.

Printing and Copying for Guests and Visitors
The Libraries no longer provide printing and copying services for guests and visitors who are not members of the Washington University community. In lieu of printing and copying services a number of scanner-equipped computers are provided throughout the Libraries where guests and visitors can scan documents and save them to a USB flash drive or e-mail them to an address of their choosing. In addition, documents created on Library computers can also be saved to a USB flash drive or e-mailed to an address of the user’s choosing.

Guest Wireless Access
Wireless network access policies and procedures for guests and visitors to Washington University

Files cannot be stored permanently on Library computers.  When a public computer reboots it resets itself to a default configuration and periodically erases all locally stored user data.  Please utilize your own external drives such as flash drives/thumb drives to save work.  Save to your own device and save often. If you forget your thumb drive and need to borrow one please see the circulation desk in Olin Library and you will be provided with one.

Please review and follow the University’s rules on the use of computing resources  when using library provided computers.  Any movies, music, programs, or other software installed or stored on library computers may be deleted at any time.

To access most databases and ejournals from off-campus you must log in through the proxy server. You must be a current student, faculty, or staff member of Washington University for access to these resources.
The Libraries provide printing and scanning services to members of the Washington University community (students, faculty, and staff) using color, multi-function printers located throughout the Libraries. These devices provide print and copy services at the same price. Printing is available from all PCs in the Libraries and from personally owned computers with the proper drivers installed.

Printing/Copying Costs
Print and copy charges will be:

  • Black & white, single sided — $0.04 per image
  • Black & white, two-sided* — $0.06 per sheet ($.03 per image**)
  • Color, single sided — $0.25 per image
  • Color, two-sided — $0.40 per sheet ($0.20 per image)

*Default print and copy settings are set to black & white, two-sided. Users may choose other options as desired.
**An image is all printing on one side of a sheet of paper.

Check your PaperCut Account Balance 

Printing From Library Computers
Computers in the Library have one print queue installed which allows users to print to library multi-function printers. Libraries The default print queue is “\\128.252.67.142\wulib-print”. This queue can be used to print to any multi-function printer in the Libraries. This queue is set to print black & white, two-sided. Users can change printer properties to print single-sided or to print color, either single-sided or two-sided.

Printing From Personally-owned Computers in the Libraries
Printing from personally-owned computers in the Libraries is available provided you have installed the proper software which is available on the STS web site.

Scanners have been installed in Olin Library for use as an alternative to using the copy machines. By using these scanners, patrons save the cost of copies and reduce paper waste. The scanners are located on levels B, A, 2, and 3 in the stack area adjacent to the catalog only systems.

Members of the Washington University community log on to these systems with their WUSTL Key accounts, scan items, and either save the scans to a USB device or e-mail them to an address of their choosing. Detailed instructions are posted at each scanning location.

Software installed on all PCs:

  • Microsoft Office Professional 2013
  • Web broswers Internet Explorer, Firefox, and Chrome
  • Adobe – Acrobat Reader, Flash Player, Air and Shockwave Player
  • Apple QuickTime player
  • Real Player
  • iTunes
  • Java Runtime Environment
  • Oxygen XML Editor
  • Roxio Creator – CD burning software
  • Power DVD – DVD viewing software
  • Mendeley Desktop and Zotero Standalone
  • Zotero

Specialized software in Olin and Departmental Libraries:

  • Arc: Adobe Creative Suite, ArcGIS, Google Earth, Notepad++, VLC Media Player, Audacity, Evernote, Google Earth
  • Chemistry Library: Cambridge Crystal Structure, Aldrich Database
  • East Asian Library: Apabi Reader, Siku Quanshu
  • Kopolow Business Library: SDC Platinum, DS Advanced, MorningStar Direct, Global Access Pro 2.1
  • Kranzberg Art & Architecture Library: Luna Insight, ArtStor
  • Ronald Rettner Earth & Planetary Sciences Library: ArcGIS, Google Earth, Epson Scan, Adobe Acrobat Pro

PC’s in John M. Olin Library and School/Departmental Libraries
The University Libraries provide computers in the following locations:

  • John M. Olin Library – Levels B, A, 1, 2, and 3
  • John M. Olin Library – The Arc (only available to members of the campus community)
  • Whispers Café
  • Chemistry Library
  • East Asian Library
  • Gaylord Music Library
  • Kopolow Business Library
  • Kranzberg Art & Architecture Library
  • Ronald Rettner Earth and Planetary Sciences Library
  • West Campus Library & Conference Center

PC’s and Macs in the Arc
Access to PCs and Macs in The Arc (Level A, John M. Olin Library) is restricted to members of the University community (students, faculty, and staff) except those computers connected to microform scanners near the entrance to The Arc. Flatbed scanners are available for patron use throughout the Libraries.

Multi-function printers are available at the following locations:

  • Level B, John M. Olin Library (near the computer area)
  • Level A, John M. Olin Library (near the computer area)
  • Level 1, John M. Olin Library (near the computer area)
  • Level 2, John M. Olin Library (near the computer area and near the west windows)
  • Level 3, John M. Olin Library (near the computer area and near the south windows)
  • Arc, John M. Olin Library
  • Brown School Library (provided by the School of Social Work)
  • Chemistry Library
  • Whispers Café, John M. Olin Library
  • East Asian Library
  • Gaylord Music Library
  • Gustavus A. Pfeiffer Physics Library
  • Kopolow Business Library
  • Kranzberg Art & Architecture Library
  • Rettner Earth & Planetary Sciences Library
  • West Campus Library

Below is a list of phone numbers and websites for various information technology help desks across the WUSTL campus. Please contact your school’s help desk with any school-specific technology questions you may have.

School Phone Number Website
Art and Architecture (314) 935-9290 art.wustl.edu
Arts and Sciences (314) 935-8077 computing.artsci.wustl.edu/technical-support
Business (314) 935-5774 www.olin.wustl.edu/computing/resources/
Engineering (314) 935-5097 eit.engineering.wustl.edu/oncall.asp
Law (314) 935-6476 law.wustl.edu/ComputerServices/
Medicine (314) 362-7798 mscits.wustl.edu
Sam Fox (314) 935-9288 helpdesk.samfox.wustl.edu
Social Work (314) 935-4078 insidebrown.wustl.edu
Student Technology Services (314) 935-7100 sts.wustl.edu
WUSTL Connect (314) 935-5707 connecthelp.wustl.edu/Pages/GettingStarted.aspx