Report A Problem

  • All personal information is optional. If you provide an email address, we can reply to you.
Please use this form to report errors and problems with the Library Proxy Server. Be as specific as possible.

Wherever you see the WUSTL KEY logo, use your WUSTL KEY to login.

Use Your WUSTL KEY to

Login to any public computer in the Libraries
Connect to the proxy server from off-campus (see “Off-campus access guide”)
Manage your library account through My Catalog
Renew or request books
Search for and retrieve articles
Order materials through MOBIUS and Interlibrary Loan (ILLiad)
Access Ares for online course reserves
Log in to Find it! from on or off-campus


Forgot your WUSTL KEY Login ID?
Forgot your WUSTL KEY Password?
Change your WUSTL KEY Password

WUSTL KEY Will Not Work For Courtesy Borrowers

If you are not a Washington University student, faculty, or staff member, but have borrowing privileges, you still need a Courtesy Borrower ID and PIN to view your record in My Catalog.  Please contact the Olin Library Circulation Desk at or 314-935-5420 for assistance.

Need More Help?

Contact the Olin Library Reference Help Desk (hours):
Chat or text us at 314-219-1462
Phone: 314-935-5410
Email:  “Ask Us by email”