Remote Resources and Guidance for Users

When you are working remotely or when the Libraries are closed, there are many ways the Libraries can provide you with expert help and services.

Online Materials and Tools

We have thousands of digital materials available for you that can be accessed remotely. Learn more about off-campus access.

*Having trouble accessing databases? Open a proxied session first, and then login to VPN.

Get Online Help

Last-minute citation question? Want help with research? Need to reach us from off-campus? Ask us! You can email us or chat with a librarian from the convenience of your home! This service is staffed by subject librarians who are happy to help you with your research needs.

Chat hours: Monday-Friday 10am-4pm

Librarian Consultations

Subject librarians with expertise in specific areas are available for remote consultations with faculty and students via phone, email, or online (e.g. Zoom).

Data Services

Data Services staff are available to assist you directly during the times listed below. Please visit their online help desk hours via Zoom by clicking on the links below:

They are also available by appointment.  Please reach out to them via the Data Services Appointment Request form. The GIS Research Guide contains additional helpful details.

Class Resources


Faculty and instructors

Course reserves:

  • All Ares eReserves requests need to be submitted through the Ares website.
  • For adding course reserves to your online course, we recommend directly linking to Library resources. You can link directly to articles from WashU-subscribed databases from your Canvas site via the permalink for a source. For more information on how to do this or to get assistance from a librarian, please see our guide Integrating the Library into Canvas.

Library instruction: Librarians will continue to support courses through asynchronous instruction. We can work with faculty and students via email, on Canvas, and on meetings in Zoom. See our Library Instruction page for additional details.

Copyright considerations: For more information on copyright and online courses, see Rights Issues for Rapidly Shifting Courses Online.

Interlibrary Loan

Physical books and media can not be borrowed through MOBIUS or ILL at this time. You can request book chapters and articles through Interlibrary Loan. We are only able to supply PDFs from the Libraries’ electronic collections. We cannot scan from print materials. We may be able to obtain PDFs from other libraries, but the scans will be slow to arrive and have a higher rate of cancellation. ILL is only available to current WashU students, faculty, and staff. Also please note that Becker Medical Library and the Law Library operate separate ILL services.

Special Collections

Curators in the Julian Edison Department of Special Collections are available to assist Washington University faculty, staff, and students with obtaining virtual access to materials for research and instruction. We also encourage our users to take advantage of our extensive Digital Projects & Collections resources.